1. Terms of Use

Last Updated: March 2026

1.1  Agreement to Terms

By accessing or using refinedbyleathersurgeons.com (the "Site"), you agree to be bound by these Terms of Use and all applicable laws. If you do not agree, you are not authorized to use the Site. Use of the Site for purchases is further governed by the Purchase Terms below.

1.2  About Leather Surgeons, Inc. and Refined by Leather Surgeons

Leather Surgeons Inc. (“Leather Surgeons,” “we,” “us,” “our,” or “LSI”) is a professional restoration studio and seller of carefully selected pre-owned luxury handbags. “Refined by Leather Surgeons” is a curated sales program operated by Leather Surgeons Inc. and is not a separate legal entity.

1.3  Intellectual Property

All content on this Site — including text, product descriptions, photographs, restoration documentation, LSI branding and logos, and design — is owned by Leather Surgeons or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, scrape, or exploit any content without our written permission.

1.4  Third-Party Brands & No Affiliation

Leather Surgeons is not affiliated with, sponsored by, or endorsed by Chanel®, Hermès®, or any other brand displayed or referenced on this Site. All trademarks are the property of their respective owners. Brand references are for identification purposes only. No brand has authenticated items sold through this Site.

1.5  Prohibited Use

The Site may only be used for lawful purposes in accordance with the terms of the license granted in these Terms & Conditions. As a condition of your use of this Site, you warrant to LSI that you will not (and will not assist or encourage any third party to) use the Site in any way or for any purpose that is unlawful or is prohibited by these Terms & Conditions. Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT:

• Make any commercial use of the Site or its content, including making any collection or use of any product listings, descriptions, prices or images;
  
• Use or attempt to use any engine, software, tool, agent, data or other device or mechanism (including browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by LSI or generally publicly available browsers;
  
• Frame, mirror or use framing techniques on any part of the Site without LSI’s express prior written consent;
  
• Make any use of data extraction, scraping, mining or other data gathering tools, or create a database by systematically downloading or storing Site content, or otherwise scrape, collect, store or use any content, account information, product listings, descriptions, prices or images, except pursuant to the limited license granted by these Terms & Conditions;
  
• Use an unapproved buying agent to conduct transactions on the Site;
  
• Conduct fraudulent activities on the Site;
  
• Violate or attempt to violate the security of the Site, whether in an automated fashion or otherwise, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are (a) not authorized to access or, (b) in the case of a user account, not the registered user of such account; (ii) trying to change the behavior of the Site; (iii) attempting to probe, scan or test the vulnerability of a system or network, or to breach security or authentication measures; (iv) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting malware to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (v) forging any header or any part of the header information in any email or posting; or (vi) forging communications on behalf of the Site (impersonating the Target Site) or to the Site (impersonating another user whether such user provided their approval for such action(s) or not);
  
• Send unsolicited or unauthorized email on behalf of LSI including promotions and/or advertising of products or services;
  
• Tamper with the Site or use or attempt to use any device, software, routine or data that interferes or attempts to interfere with the working or functionality of the Site or any activity being conducted on the Site;
  
• Use the Site or provide any user content to defame, abuse, harass, stalk, unlawfully track, threaten or otherwise violate the rights of others, including others’ privacy rights or rights of publicity;
  
• Harvest or collect personally identifiable information about other users of the Site;
  
• Restrict or inhibit any other person from using the Site (including, without limitation, by hacking or defacing any portion of the Site);
  
• Use the Site to advertise or offer to sell or buy any goods or services without LSI’s express prior written consent;
  
• Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes any portion of, use of, or access to the Site;
  
• Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site; or
  
• Remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.

1.6  Disclaimers

The Site and its content are provided "as is" and "as available." We make no warranty that the Site will be uninterrupted, error-free, or that any defects will be corrected. We reserve the right to modify or discontinue any feature of the Site at any time.

1.7  Indemnification

You agree to defend, indemnify and hold harmless, LSI, its owners, officers, employees, agents and representatives and their respective heirs, administrators, executors, successors and assigns of and from any and all claims, suits, actions, damages, liabilities, judgments, costs, expenses, levies, fees (including reasonable attorney’s fees) arising out of or related to (a) Customer’s use of the Site; (b) Customer’s violation of these terms and conditions; or (c) any claim brought by any third party related to your use of any items purchased from the Site or representations made by you regarding such purchased items or the Site.

1.8 Limitation of Liability

To the maximum extent permitted by applicable law, Leather Surgeons and its owners, employees, and agents will not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of your use of — or inability to use — the Site, including loss of data, revenue, or anticipated profits.  In no event shall LSI’s liability exceed the lesser of (a) the amount paid for the product or service that is the subject of the claim or (b) One Thousand Dollars ($1,000).

1.9  Dispute Resolution & Governing Law

These Terms of Use are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Before initiating any formal legal action, you agree to contact us at info@leathersurgeons.com to attempt good-faith informal resolution of any dispute. If resolution cannot be reached informally within sixty (60) days, disputes shall be resolved through binding arbitration administered in Bucks County, Pennsylvania, on an individual basis. You waive any right to participate in a class action.

The arbitration of any Dispute shall be administered by JAMS and conducted in accordance with the JAMS rules, including any Mass Arbitration Procedures and Guidelines applicable to the Dispute (“JAMS Rules”), except as modified by this arbitration agreement. The JAMS Rules are available online at https://www.jamsadr.com/adr-rules-procedures/. If JAMS is unavailable or unwilling to administer the arbitration consistent with this arbitration agreement, the parties shall agree on an administrator that will do so. If the parties cannot agree, they shall petition a court of competent jurisdiction to appoint an administrator that will do so.  You and we agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration. Therefore, you or we may elect to engage with JAMS about arbitration fees, and you and we agree that the parties (and counsel, if represented) will work together in good faith to ensure that arbitration remains cost-effective for all parties.

1.10  Changes to These Terms

We may update these Terms at any time. Your continued use of the Site following the posting of updated Terms constitutes your acceptance of those changes.

1.11  Contact

Leather Surgeons | info@leathersurgeons.com | (215) 794-8676 | 54 Steam Whistle Drive, Warminster, PA 18975

1.12  Notice for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an email to info@refinedbyleathersurgeons.com. You may also contact us by writing to 54 Steam Whistle Drive, Warminster, PA 18975  or by calling us at (215) 794-8676. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.